HEAD OF DEPARTMENT
MR. OWEN HLAZO
CONTACT NO: 0392545184

ANDM is a Water Services Authority and Water Services Provider.

The Infrastructure Department (IDMS) is responsible for the following:

  • Planning of water services programmes
  • Implementation of MIG programme and
  • Ensuring provisioning of water to the end users

The Department consists of 5 and these are:

  • Waters Services Authority (WSA)
  • Project Management Unit (PMU)
  • Water Services Provisioning (WSP)
  • Engineering Services Unit and (ESU)
  • Emergency Response Unit (ERU)

NB: Only three units are populated i.e. WSA, PMU and WSP

WSA is responsible for Planning and Policy formulation.

  • Planning includes but not limited to the following programmes:
  • Wastewater Treatment – quality standards - pollution prevention
  • Sanitation Master Plan
  • Water Conservation and Water Demand Management Plan (WCDM)
  • Water Services Development Plan (WSDP)
  • District Integrated Transport Plan (DITP)
  • Electricity Sector Plan
  • Groundwater Management Plan
  • Dam Management Safety Plan
  • Health and Safety Plan
  • Effluent Management Plan
  • Emergency Response Plan for waterborne disease outbreak
  • Planning includes but not limited to the following programmes
  • Section 78 Assessment
  • Free Basic Services Policy (FBS)
  • Water Services by-laws and policies
  • Indigent policy
  • Tariff policy

PMU is responsible for:

  • Project Implementation
  • Monitoring and Reporting to Funder
  • Implementation of IDP projects through the PMU
  • EPWP programme
  • Municipal Infrastructure Grant funding management

Water Services Provisioning Unit: Responsible for:

  • Operations and Maintenance of Infrastructure
  • Asset Management
  • Water Treatment – maintain quality standards
  • Wastewater Treatment – quality standards - pollution prevention
  • Customer Relations – effective communications & information dissemination
  • Water Services Provisioning
  • O & M Plans
  • WCDM Strategy Implementation
  • WSP Business Plan
  • Staff Development and Retention
  • Water Quality Management

NEW UNITS

Engineering Services: This unit will be responsible for:

  • Designing Coordination of:
  • Electricity planning
  • Transport planning
  • Building maintenance

Emergency Response Unit: This unit will be responsible for:

  • Emergencies like:
  • Sudden water supply breakages
  • Electricity breakdowns (provide alternative power sources)
  • Attending to spillage of poisonous and dangerous substances
  • Water quality monitoring